Frequently Asked Questions (FAQs)
1. How do I place an order on CARMA Guns LLC?
To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
2. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and Discover. All transactions are securely processed through our trusted payment gateway.
3. Is it safe to make a purchase on carmaguns.com?
Yes, shopping with CARMA Guns LLC is completely safe. We use industry-standard encryption technologies to secure your personal and payment information.
4. Can I modify or cancel my order after it's been placed?
Once an order is placed, it enters our processing system. For any modifications or cancellations, please contact our customer support at info@carmaguns.com or call us at 575-942-3107 as soon as possible.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also log in to your account on our website to view the status and tracking details.
6. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
7. What is your return policy?
We do not accept returns on firearms, serialized items, and ammunition. Accessories can be returned if unopened within 14 days with the original receipt or within 30 days for store credit.
8. Are there any restrictions on purchasing firearms?
Yes, purchasing firearms is subject to federal, state, and local regulations. Firearms must be shipped to a licensed Federal Firearms License (FFL) holder. During the checkout process, you will be prompted to provide the contact information of your preferred local FFL dealer. Please ensure you meet all legal requirements before placing an order.
9. Do you have a physical storefront?
Yes, CARMA Guns LLC has a physical storefront located at 4401 N Grimes St, Ste 600, Hobbs, NM 88240. Feel free to visit us during our regular business hours for an in-person shopping experience.
10. What is an NFA item?
NFA (National Firearms Act) items include certain firearms and accessories regulated by federal law. These can include, but are not limited to, short-barreled rifles (SBRs), short-barreled shotguns (SBSs), machine guns, suppressors (silencers), and destructive devices. Purchasing and owning NFA items require additional compliance and registration. For more information, refer to our NFA Item Guidelines.
11. What is your layaway policy?
Our layaway program allows you to secure your desired items with a 20% down payment. The layaway period is 90 days, and it is a "same as cash" plan. To participate, purchases must be made in-store. Please note that there are no refunds if payments are not completed within the 90-day period, or if you do not pass a background check.
12. How can I contact CARMA Guns LLC customer support?
You can reach our customer support team by emailing us at info@carmaguns.com or calling 575-942-3107. Our team is available during regular business hours to assist you.
13. Do you offer gift cards?
Yes, we offer gift cards of varying denominations. You can purchase them on our website, and they make for a perfect gift for any firearm enthusiast.
14. Are all the products on your website in stock?
We strive to keep our inventory up-to-date. However, availability may vary. If a product is out of stock, you can sign up for notifications to be alerted when it becomes available again.
15. Can I get assistance if I'm new to firearms or need advice?
Absolutely! CARMA Guns LLC is committed to providing a welcoming environment. Our knowledgeable staff is here to assist both seasoned enthusiasts and those new to firearms. Feel free to ask questions and seek guidance.
If you have any other questions or concerns, please contact us at info@carmaguns.com or 575-942-3107.
